Refund policy

Last updated: August 2026

At Rajasthani Traditional Dresses, customer satisfaction is important to us. We accept eligible returns and exchanges within 30 days after delivery, subject to the conditions below and any mandatory consumer rights that apply in your country.

Nothing in this policy limits or excludes any consumer rights or legal remedies that cannot legally be excluded under applicable law.

1. 30-Day Returns

You have 30 days after receiving your order to request a return.

To be eligible for our standard return policy, the item must be:

New, unworn and unused
In its original condition
With original tags attached, where applicable
In its original packaging, where applicable
Accompanied by proof of purchase

Please contact us before sending any item back.

Email: rajasthanitraditionaldresses@gmail.com
Phone: +91 9001436887

Returns sent without contacting us first may not be accepted.

2. Return Address

If your return is approved, we will provide instructions for returning your order.

Rajasthani Traditional Dresses
11-A, Kajji Nagar, Agara Road
Jaipur, Rajasthan 302031
India

Please do not send a return to this address until we have confirmed your return instructions.

3. Return Shipping Costs

For a standard return because you have changed your mind, selected the wrong size, or no longer want the item, the customer is responsible for the return shipping cost.

We do not charge a restocking fee.

If an item is defective, damaged, or incorrect because of an error on our part, please contact us before returning it. Where required by applicable law, we will provide the appropriate remedy and/or cover reasonable return costs.

4. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item is:

Damaged during delivery
Defective
Incorrect
Different from what you ordered

please contact us as soon as reasonably possible with your order number and photographs of the item and packaging.

We will review the issue and provide an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund, depending on the circumstances and applicable consumer law.

5. Exchanges

We accept exchanges within 30 days of delivery for eligible items.

If you need a different size or eligible replacement item, please contact us before returning your original item.

The original item must meet the applicable return conditions.

For standard exchanges, the customer is responsible for return shipping costs unless the exchange is required because the item was defective, damaged, or incorrect due to our error or applicable law requires otherwise.

6. Customized and Personalized Products

Customized, personalized and specially made-to-order products may not be eligible for our change-of-mind return policy where applicable law permits such an exclusion.

However, this does not affect your legal rights if a customized or personalized product is defective, damaged, incorrect, or does not conform to the order.

For customers in jurisdictions where mandatory cancellation, return, refund, repair or replacement rights apply, those statutory rights will continue to apply.

7. Sale Items and Promotions

Sale items and promotional items are subject to the same return policy as other products unless a specific restriction is clearly stated before purchase and is legally permitted.

We will not exclude any return, refund, replacement or other remedy that is required by applicable consumer law.

8. Non-Returnable Items

Certain products may be excluded from our standard change-of-mind return policy where permitted by applicable law, including:

Personalized or customized products
Products made specifically to the customer's specifications
Items that cannot reasonably be returned for hygiene or health reasons where applicable
Gift cards, where permitted by applicable law

These exclusions do not remove any statutory rights relating to defective, damaged, incorrect or non-conforming products.

9. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

For approved standard returns, we will process the refund within 5 business days after the return has been received and approved.

The refund will normally be issued to the original payment method.

Your bank, credit-card provider or payment provider may require additional time to make the refunded amount available in your account.

Where applicable law requires a refund to be made within a specific statutory period, we will comply with that legal requirement.

10. European Union and European Economic Area Customers

For customers in the European Union and other jurisdictions where a statutory distance-selling withdrawal right applies, you may have a legal right to cancel your purchase within 14 days without giving a reason, subject to applicable legal exceptions.

Where the statutory right of withdrawal applies:

The cancellation period generally begins after you receive the goods.
You must inform us of your decision to cancel within the applicable statutory period.
You may be responsible for reasonable return shipping costs where permitted and where we informed you of this before purchase.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, as permitted by applicable law.
Mandatory legal remedies for defective or non-conforming goods remain available.

EU consumer law also provides a minimum 2-year legal guarantee for faulty or non-conforming goods, subject to applicable rules and national law.

11. United Kingdom Customers

For customers in the United Kingdom, online distance purchases generally have a statutory 14-day cancellation period, subject to applicable exceptions.

Where applicable:

You may cancel your order within the statutory cancellation period without giving a reason.
You may be responsible for reasonable return shipping costs where legally permitted and properly disclosed.
We will provide refunds in accordance with applicable UK consumer law.
Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected.

12. Australian Customers

For customers in Australia, nothing in this policy excludes, restricts or modifies rights available under the Australian Consumer Law (ACL).

Australian consumer guarantees apply automatically and cannot be removed simply by a store's return policy. Depending on the circumstances, consumers may have rights to a repair, replacement, refund or other remedy.

Our 30-day return policy is an additional voluntary return policy and does not replace or limit Australian consumer guarantees.

13. Canadian Customers

For customers in Canada, this policy is subject to applicable federal and provincial/territorial consumer protection laws.

Our standard 30-day return policy applies where applicable, but it does not limit any mandatory consumer rights or remedies provided by the laws applicable to your purchase.

14. United States Customers

For customers in the United States, our standard 30-day return policy applies unless a different right or remedy is required by applicable federal or state law.

Nothing in this policy is intended to waive or restrict any non-waivable consumer rights.

15. International Orders

For international orders, customers are responsible for complying with applicable customs requirements and any import duties, taxes or fees that are legally payable by the customer unless otherwise stated at checkout.

Our return policy does not remove any mandatory consumer rights applicable in the destination country.

16. Questions About Returns

If you have questions about your return, refund or exchange, please contact us: